Lodge a Complaint

The office of OASA Ombudsman has been instituted as a service by OASA to members of OASA , their patients and related stakeholders. Any guidance or intervention required by the Ombudsman is restricted to the field of ocularistry i.e. the manufacture and/or fitting of any Artificial Eye or Ocular Prosthesis. It is to be noted that the role of the Ombudsman can be summarized as advisory and/or facilitatory; the Ombudsman does not have jurisdiction to institute rulings or take decisions that are legally binding on parties involved in situations where  complaints have been received or the intervention of the Ombudsman has been requested.

Download this Ombudsman Leaflet (PDF)

Role of Ombudsman.

The responsibility of the Ombudsman is to:

The services provided by the Ombudsman are free to complainants

Who can Complain or seek advice?

Any member of the public, ocularist or member of another health care profession may approach the Ombudsman .If unsure you are welcome to contact him at any time.

About our Office

We operate according to the Rules of the Ombudsman, which are available on our website and guided by the Ethical Rules and Policy on Undesirable Business Practice of the Health Professions Council of South Africa (HPCSA).

The office of Ombudsman is not a statutory body but an independent service provided by OASA.

The office is committed to:

The Way we work:

On receiving a complaint, the following factors are taken into account:

A process of facilitation will thereafter take place with the aim of resolving the complaint in an amicable, fair manner.

Some important features

What to do of you have an Enquiry or Complaint

This leaflet is only a guide .The rules applicable to the Office of Ombudsman are available on request or on our web

Download this Ombudsman Leaflet (PDF)